Scheduled Maintenance: Payment Service Impact on Subscription Hosting Clients

We're reaching out to inform you about an upcoming disruption to our payment services due to essential system maintenance.

Main Service Disruption:

Date: March 19, 2024
Duration: Up to 2 hours
Start: 7:00 UTC
End: 9:00 UTC

During this time, the following services will be unavailable:

• Purchases for all customers, new and existing
• Modifications to billing data, such as removing unused licenses or canceling subscriptions

Service Disruption 2:

Date: March 18, 2024
Duration: Up to 2.5 hours
Start: 6:30 UTC
End: 9:00 UTC

Customers will not be able to reactivate subscriptions during this 2.5-hour window.

We apologize for any inconvenience caused by this temporary disruption. Your patience and understanding are greatly appreciated as we work to enhance our services. For further assistance, reach out to our support team. Thank you for your cooperation.