Shared hosting administrators responsible for hundreds of servers and thousands of client’s websites know the value of good support. Administrators must maintain server performance and uptime and adhere to a strict 99.9% uptime SLA with no off-peak hours to perform even the basics of software upgrades. Servers must be available and stay at peak performance 24/7 or the hosting organization risks losing business to a competitor.
Server problems don’t observe standard working hours. When an issue isn’t addressed immediately, shared hosting companies risk losing credibility — and customers. That’s why CloudLinux support is available all day, every day with no exceptions. Whether problems involve one or many servers, down, our support team is ready to solve them.
Enhanced level of customer service - Priority Support
Our newest operating system, CloudLinux OS+ comes with the highest level of customer support.
Priority support comes with CloudLinux OS+ at no additional costs and includes:
- Highest priority bug fixing
- Guaranteed 30-minute response time
- Immediate level 2 ticket escalations from the start
Highest priority bug fixing
All requests from CloudLinux OS+ customers are processed with the highest priority.
30-minute response SLA
A 24-hour support line is all well and good, but how long does it take to reach someone on that line? Our guaranteed response times can spare that particular pain: CloudLinux Priority Support has a 30 minute response time — guaranteed.
Level 2 ticket from the start
Priority support requests receive attention from our most experienced specialists, who can resolve problems of any level.
CloudLinux OS+ offers superior PHP performance bottlenecks tracking, automated server monitoring, and an upgraded version of customer support. It includes all regular CloudLinux OS features as well. Explore the difference between standard CloudLinux OS and CloudLinux OS+.
CloudLinux OS+ is available now
The CloudLinux OS+ pricing starts from $13 per server per month and it is available for purchase directly from CloudLinux Network (CLN).
Learn more about CloudLinux OS+: